At OneDot Digital Hosting, customer satisfaction is our top priority. We strive to deliver reliable hosting services. However, we understand that sometimes our services may not meet your expectations. This Refund Policy outlines the terms under which refunds may be provided for our services.

1. General Refund Policy

1.1 Money-Back Guarantee
We offer a [Number]-day money-back guarantee on our hosting plans. If you are not satisfied within this period, you may request a full refund by contacting our support team.

1.2 Eligibility for Refunds
Refunds are only applicable for the following:

• First-time purchases of eligible hosting plans.
• Requests made within the money-back guarantee period.

1.3 Non-Refundable Items
The following are non-refundable:

• Domain name registrations, transfers, or renewals.
• SSL certificates.
• Setup fees.
• Add-on services and third-party software purchases.
• Custom work or design services.

2. Domain Name Registrations and Renewals

Domain-related purchases are final and non-refundable once the order is processed. If you cancel a hosting plan bundled with a free domain name, the domain’s standard retail price will be deducted from your refund amount, and you retain ownership of the domain.

3. Cancellation and Refund Process

3.1 How to Cancel
To request a cancellation and refund:

1. Log in to your OneDot Digital Hosting account.
2. Navigate to the “Billing” section.
3. Submit a cancellation request or contact our support team.

3.2 Processing Time
Refunds are typically processed within 7–10 business days. Refunds will be issued to the original payment method used for the purchase.

4. Pro-Rated Refunds

Pro-rated refunds may apply for unused services when:

• The cancellation occurs outside the money-back guarantee period.
• The service is eligible for partial refunds as per the terms.

Pro-rated refunds do not apply to non-refundable items or promotional discounts.

5. Exceptions

Refund requests will not be granted if:

• The account is found to be in violation of our Terms of Service or Acceptable Use Policy.
• The service was terminated due to misuse or breach of agreement.

6. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us: